SturdyAI, a Portland, OR-based provider of an AI-led customer intelligence and automation platform, raised $3.1M in funding.
The round was led by Grotech Ventures. In conjunction with the funding, Lawson DeVries, Managing General Partner, Grotech Ventures, will join the Sturdy’s board of directors.
The company intends to use the funds to continue its early growth, broaden market awareness and strengthen its customer intelligence solution.
Led by CEO Steve Hazelton, SturdyAI provides an AI-led customer intelligence and automation platform that enables companies to leverage AI and automation to build customer relationships to improve retention. The system uses natural language processing and machine learning to help teams improve products, processes, relationships, and revenue by using the feedback they receive every day from customers.
The customer intelligence and automation solution empowers B2B SaaS companies and other subscription-based businesses to:
- Unify all sources of customer feedback like email, tickets, chats, call transcripts, surveys, and more, into a unified channel.
- Analyze all customer feedback for important business insights like churn triggers, contract requests, buyer changes, feature requests, quality of service issues, and more.
- Create just-in-time automations to drive insights to the people, teams, and systems that need them most to enable immediate actions.
FinSMEs
28/06/2022