Lang.ai, a San Francisco, CA-based provider of a platform that helps CX Teams turn conversations into insights and automation, closed a $10.5M Series A funding round.
The round was led by Nava Ventures with participation from new and existing investors including Oceans Ventures, Forum, Flexport Fund, as well as industry leaders – Mike Murchison (CEO of Ada), Joaquim Lecha (CEO of Typeform) and Javier Mata (CEO of Yalo), senior engineering and sales leaders at pioneering AI-based companies including Google, Weights & Biases, Looker, and Ocrolus.
The company intends to use the funds to continue to expand operations, investing in R&D and GTM teams, and its business reach.
Led by Jorge Penalva, CEO, Basil Polsonetti, COO, Lang automatically tags every customer conversation in real-time. By tagging each ticket, companies are enabled to extract insights about their client interactions and intelligently resolve their issues through easy-to-deploy automation rules. Existing customers include Stitch Fix, Ramp, Good Eggs, Novo, Petal Card, Hippo Insurance and Pair Eyewear.
Lang’s automation is connected to existing help desk solutions such as Zendesk and Intercom. It requires no code and no technical resources to get started.