Idiomatic, a Palo Alto, CA-based provider of a proven customer intelligence platform, raised USD4M in Seed funding.
The round was led by Freestyle Capital with participation from Adobe’s Scott Belsky, Amazon’s Gert Lanckriet, Gaingels, Hyphen Capital, Xoogler Ventures, and others.
The company intends to use the funds to further expand its solution offering and accelerate its reach in consumer internet, e-commerce, retail and technology markets.
Led by Co-CEOs Kevin Yang and Chris Martinez, Idiomatic provides a contextual AI powered platform, which allows brands to make product and customer service decisions to improve the customer experience. The system categorizes and quantifies all types of customer feedback (including unstructured feedback from emails, chats, voice, reviews, and social media channels) in real time to allow companies to address customer experience and power business decisions.
Thanks to data integrations with top customer support platforms such as Gladly, Salesforce and Zendesk, as well as cloud-based survey, review, and social media platforms, Idiomatic is able to consolidate data spread across many systems. It incorporates human context into its Natural Language Processing (NLP) models to deliver actionable insights to improve CX.
The company serves top digital-native brands such as FabFitFun, Facebook, Instacart, Pinterest, Medium, Upwork, HubSpot and more.