Replicant Raises $78M in Series B Funding


Replicant, a San Francisco, CA-based Contact Center Automation company, raised $78M in Series B funding.

The round was led by Stripes with participation from Salesforce Ventures, IronGrey, Omega Venture Partners, Norwest and Atomic.

The company intends to use the funds to make investments in product, sales and marketing.

Led by Gadi Shamia, chief executive officer, Replicant provides an AI platform that allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. This enables companies to automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges.