Uniphore, a Palo Alto, Calif.-based leader in conversational automation, raised $400m in Series E funding at a company’s valuation of $2.5 billion.
The round, which brought total funding to $610m, was led by NEA. March Capital and other existing investors along with new entities are also participating in this funding round. Hilarie Koplow-McAdams, Venture Partner, NEA, joined Uniphore’s Board of Directors.
The company intends to use the funds to extend technology and market leadership with advancements in voice AI, computer vision and tonal emotion, as well as to expand its business operations globally, specifically in North America, Europe and Asia Pacific.
Led by Umesh Sachdev, CEO and co-founder, Uniphore has built a comprehensive conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX in a single integrated platform to transform and democratize customer experiences across industries, including customer service, sales, HR, education and more.
In 2021, the company made two major acquisitions – Emotion Research Lab for added capabilities in emotion AI, and Jacada, for enhanced low-code/no-code capabilities.
FinSMEs
16/02/2022