Zowie, a Warszaw, Poland-based no-code customer service solution for ecommerce companies, raised $5M in seed funding.
The round was led by Gradient Ventures, Google’s AI-focused investment fund, and 10x, with participation from Jack Altman (CEO at Lattice), Markus Giesswein (CEO at Giesswein), and returning investor Inovo Venture Partners.
The company intends to use the funds to expand its product offering and grow their commercial team in the United States and across North America.
Founded in 2019 and led by CEO Maja Schaefer, Zowie enables online retailers to create personalized, intelligent customer service experiences for new and returning customers and to streamline the creation of automated workflows for requests specific to their products or brand.
Zowie automates ticket responses for merchants that use Zendesk, Shopify, Gorgias, and many other customer service platforms. E-commerce companies of all sizes, from L’Oreal to Missouri Star Quilt Company and UMZU, use it to prevent customer service agent burnout and improve customer experience.