Netomi, a San Mateo, Calif.-based AI-first customer service platform that enables companies to deliver the high quality customer experiences while reducing cost, secured $30M in Series B funding.
The round was led by WndrCo, with participation from existing investors Eldridge and Fin Venture Capital, bringing total funding to date to $52M.
The company intends to use the funds to further scale its business operations, serving customers across new verticals and in more locations and hire across every division, with plans to double its headcount in the next six months.
Led by Puneet Mehta, Founder and CEO, Netomi is a provider of AI-first customer experience designed for the Relationship Economy. Its AI-powered virtual agents automatically resolve routine customer service inquiries, decreasing resolution time and increasing customer satisfaction. The no-code platform works across messaging, chat, email and voice, and understands 100+ languages.
The company, based in San Mateo and has offices in New York, Toronto and India, serves global brands spanning many industries, including WestJet Airlines.