Thankful, a Venice, Calif.-based AI platform customer service company which emerges from stealth mode, raised $12M in Series A funding.
The round was led by Alpha Edison with participation from Bonfire, Ten-One-Ten, Greycroft, Omega, and Miramar.
The company intends to use the funds to further scale its enterprise business and continue to expand its development efforts.
Founded in 2018 and led by CEO Ted Mico, Thankful is an artificial intelligence customer service software solution, which like a human agent, routes, assists, translates, and resolves large volumes of customer queries across all written channels. The company’s intelligence can resolve large volumes of customer problems across all written customer service channels – email, chat, social, in-app, and SMS.
Since Thankful’s technology understands what customers want and delivers the answers customers need, it has also become a go-to partner for the world’s leading helpdesks, including Zendesk, Kustomer and Gladly. It is used by such brands as Crate & Barrel, FabFitFun, MeUndies, Morphe, and Bombas.
FinSMEs
27/09/2021