Level AI Raises $15M in Funding

Level AI, a Mountain View, Calif.-based AI powered cloud-based customer service platform provider, raised $15m in funding.

The round was led by Battery Ventures, with participation from seed investors ENIAC and Village Global as well as prominent angel investors. In conjunction with the funding, Battery general partner Neeraj Agrawal joined the Level AI board of directors.

The company intends to use the funds to increase the platform’s automation capabilities, invest in research and development to enhance its conversational intelligence engine and to scale sales and marketing.

Founded by former Amazon Alexa product leader Ashish Nagar, Level AI leverages technology and conversational artificial intelligence to allow organizations to work with customers to solve any issues in real time and elevate the customer’s overall experience. It instantly analyzes, automates and provides feedback to customer service agents so that they can deliver efficient, targeted assistance. The company is already working with more than 30 brands through its enterprise partners. 

FinSMEs

26/08/2021