FICX (fka CallVU), a San Francisco CA-based CX Automation company, raised $8M in Series B funding.
The round was led by NAventures with participation from Prytek and Liberty Global Ventures.
The company intends to use the funds to expand the core platform as well as drive market adoption of its CX Automation tools.
Led by CEO Michael Oiknine, FICX provides enterprises with a no-code software platform to automate customer processes and deliver them over any customer channel. Using FICX, companies can add custom digital workflows in any customer channel including websites, apps, chat, IVR, call centers, and in-store. It integrates with existing enterprise technology to facilitate automation with prebuilt connectors and APIs that sync front-end experiences with backend CRM, Contact Center, Service Desk, and Payment systems.
Customers include National Bank of Canada, Bank Leumi, Banca Transylvania, and the Israeli Ministry of Health.