Vitally, a Brooklyn, NY-based customer success platform, raised $9M in Series A funding.
Andreessen Horowitz made the investment and David Ulevitch will be joining the Vitally board.
The company intends to use the funds to expand operations, and its marketing and product development efforts.
Led by CEO Jamie Davidson, Vitally provides B2B SaaS companies with a Customer Success platform to reduce churn, improve account expansion, and facilitate top-line revenue growth via integrations, automation and intuitive reporting. With Vitally, businesses programmatically identify opportunities for support and expansion based on the state of users within specific accounts. Its data-driven solution enables Customer Success Managers (CSMs) to intelligently navigate and support thousands of accounts through automation and reporting. It is used by industry leaders such as Segment, Calendly and Productboard.
Founded in 2017, Vitally is a TechStars company.