TheLoops, a San Jose, CA-based intelligent support operations platform, raised $8.75m in seed funding.
The round was led by Dell Technologies Capital, with participation from Tidal Ventures and Westwave Capital.
The company will use the funds to scale its research and development and go-to-market operations to accelerate adoption of its Intelligent support operations platform.
Led by Somya Kapoor, CEO, and Ravi Bulusu, CTO, TheLoops is a platform that provides contextualized data to enable support representatives to make decisions faster. By learning from collaborations across Support, DevOps and Engineering, the system improves the customer support experience by providing insights from broad sets of data and recommendations embedded in intelligent workflows. These intelligent operations upskill representatives with correlated product insights and actions within tools such as Zendesk, Jira, and Salesforce. Real-time insights drawn from people, process, and tooling interaction also helps support managers to be effective in monitoring the state of their service operations.
FinSMEs
23/06/2021