Help Lightning, a Birmingham, Ala.-based provider of remote visual assistance software, raised $3m in Series A2 funding.
The round was led by Mumbai, India-based engineering & infrastructure conglomerate Larsen & Toubro (L&T) with participation from Atlanta, Georgia-based Engage.
The company intends to use the funds to continue to invest in remote visual support and further accelerate the product roadmap.
Led by CEO Gary York, Help Lightning provides a platform that uses augmented reality to virtually place an expert on-site anytime, anywhere. The company’s patented merged reality feature provides a video-based collaborative environment where a person needing help “meets” an expert on a video call. Using merged reality (the merging of two video streams) and 3D annotation, the two parties can communicate in real time, as if they were working side by side. The expert can virtually “reach out and touch” whatever the person needing help is working on, use hand gestures and bring in tools, parts or instructions to resolve problems.
Help Lightning currently serves Fortune 500 customers such as Cox Communications, Ricoh, Siemens Healthineers and BUNN. This year alone, the company has announced partnerships with Genesys and Zebra Technologies.