Aveni Detect, an Edinburgh, Scotland, UK-based provider of a speech analytics platform for financial services, raised £1.1m in funding.
The round was led by the TRICAPITAL Angel syndicate, supported by Scottish Enterprise’s Growth Investments, Old College Capital and Wallace Equity.
The company intends to use the funds to launch an AI tool to help identify vulnerable customers, move beyond financial services into other regulated industries, whilst building a team to support its UK expansion.
Led by Joseph Twigg, CEO, Aveni is to launch a platform which uses advances in AI and natural language processing (NLP) to automate processes direct from the customer voice. This allows companies to achieve efficiencies in quality assurance whilst improving client experience, staff training, and the ability to identify vulnerable customers.
Whether a business meets customers face-to-face, via video conference or phone, the tool converts the conversation to text before processing it through its NLP pipeline to deliver insight and automation.
FinSMEs
22/06/2021