Aircall, a NYC-based cloud-based voice platform for companies across the globe to manage customer support and sales calls, raised $120m in Series D funding.
The round, bringing total valuation to more than $1 billion, was led by the Growth Equity business within Goldman Sachs Asset Management, and joined by most current investors (DTCP, eFounders, Draper Esprit, Adams Street Partners, NextWorld Capital, Gaia Capital Partners) and Swisscom Ventures.
Founded in 2014 and led by Olivier Pailhes, co-founder and CEO, Aircall provides a cloud-based voice platform for companies of all sizes to manage customer calls support and sales calls. The solution is integrated into business softwares like Salesforce, Hubspot, Zendesk, Slack, Intercom and many others. This allows businesses to streamline workflows, providing their teams with visibility, data and insights into their customers’ needs and their teams’ performances.
The company now has more than 8,500 customers worldwide. With offices in New York, Paris, Sydney and Madrid, Aircall recently passed the 450 employee mark and plans to recruit more than 260 new employees by the end of the year.
The company intends to use the funds to:
- Enrich its app ecosystem, specifically with new integrations covering all use cases, from e-commerce to financial services, Sales, Support, etc.
- Expand globally, with new European offices in London and Berlin, and deep investments in North America and APAC.
- Partner with major telecommunications companies to bring its technology to every professional around the world, by leveraging local networks expertise.
- Improve technology with new AI capabilities, additional productivity features for call centers including transcription & speech analytics, enhance infrastructure capacities by providing additional points of presence to support local usage, while continuing to deliver additional capacity at scale.
Aircall US PR ContactInkHouse for Aircall