Aisera, a Palo Alto, Calif.-based AI-driven platform that automates tasks, actions and workflows for employees and customers, raised $40M in Series C funding.
The round was led by Icon Ventures, with participation from new investor World Innovation Lab and existing investors True Ventures, Menlo Ventures, Norwest Venture Partners, Khosla Ventures, First Round Capital, Webb Investment Network, and Sherpalo. In conjunction with the funding, Preeti Rathi, General Partner at Icon Ventures, joined the board of Aisera.
The company, which has now raised over $90M in total funding, intends to invest the capital for the continued rapid expansion and deployment of its AI-platform in enterprise IT, HR and customer service environments, as well as advancements in its go-to-market strategy, marketing and product development.
Founded by serial entrepreneur Muddu Sudhakar, who previously built and led Kazeon (acquired by EMC, 2009), Cetas (acquired by VMware, 2012) and Caspida (acquired by Splunk, 2015), Aisera offers an AI-driven service experience solution that automates operations and support for IT, Sales and customer service, incorporating AI Service Desk, AI Customer Service and TicketIQ with Agent-Assist for B2B and B2C organizations. Its AI solutions auto-resolve tasks, actions and workflows for IT, Customer Service, Sales and Operations. It integrates with enterprise applications like Salesforce, Oracle, Zendesk, ServiceNow, Workday, Adobe, Atlassian, and BMC.
The company is a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.