Pindrop Security, an Atlanta, GA-based global technology leader in identity, security, and trust for voice interactions, acquired Next Caller Inc., a NYC-based provider of enterprise-grade call verification and fraud detection technology for contact centers.
The amount of the deal was not disclosed.
This acquisition positions Pindrop for expansion of its customer set, and consolidates its position as industry leader in all things voice security, including fraud prevention, authentication, and verification. The two companies will work together to provide security offerings for call center operators – combining agility with deep expertise to offer comprehensive protection, authentication, and personalization – meeting customers wherever they are in their voice security and customer experience journey.
Founded in 2012 by Ian Roncoroni, CEO, Next Caller provides an enterprise-grade call verification and fraud detection technology platform for contact centers. Its primary service, VeriCall®, allows businesses to instantly and passively “green light” real customers while flagging suspicious activity (like call spoofing) to stop phone fraud before it starts. With Next Caller, businesses save time, money, and avoid treating customers like criminals—all without compromising security. The company will operate as a wholly-owned subsidiary and will work under the umbrella of the Pindrop family.
Founded in 2011 by Dr. Vijay Balasubramaniyan, Dr. Paul Judge and Dr. Mustaque Ahamad, Pindrop provides solutions that protect some of the biggest banks, insurers, and retailers in the world using patented technology that extracts intelligence from the calls and voices encountered. These help detect fraudsters and authenticate genuine customers, reducing fraud and operational costs, while improving customer experience and protecting brand reputation. The company is venture-backed by Andreessen Horowitz, Citi Ventures, Felicis Ventures, CapitalG, GV, IVP and Vitruvian Partners.