Cognigy, a Düsseldorf, Germany-based conversational AI company that brings efficiency to customer service teams in enterprises, raised a strategic investment from Global Brain.
The amount of the deal was not disclosed.
The company intends to use the funds to expand into high-growth markets such as the Asia-Pacific region.
Led by Philipp Heltewig, CEO and co-founder, Cognigy is a global leader in Conversational AI to support customer service automation. Its low-code platform, Cognigy.AI, enables enterprises to automate contact centers for customer and employee communications using intelligent voice- and chatbots. With intent recognition, human-like dialogs and integration into backend systems, Cognigy.AI creates helps companies reduce support costs. Cognigy.AI is available in SaaS and on-premise environments and supports conversations in any language and on any channel including phone, webchat, SMS and mobile apps. Thr client portfolio includes Daimler, Bosch, Henkel, Lufthansa, Salzburg AG and many more.