Playvox, a Sunnyvale, Calif.-based CRM-connected omnichannel contact center provider of agent optimization solutions, raised $25m in funding from Five Elms Capital.
The company, which also acquired Agyle Time, a provider of cloud-native, digital-first workforce management (WFM) software for contact centers (led by Seb Wortley, CEO and co-founder,) intends to use the funds to expand the expertise within all functions of its operations, including product development, engineering, sales, customer success, and marketing, to accelerate go-to-market activities in the global workforce optimization market.
The acquisition of Agyle Time combines two complementary high-growth SaaS solution providers that specialize in tools for the CRM-centered omnichannel contact center. Combined with the Playvox agent optimization suite, customers now have access to a cloud-native, digital-first Workforce Optimization (WFO) platform deployable in days/weeks, unlike legacy WFO solutions that require months/years.
Led by Oscar Giraldo, founder and CEO, Playvox currently serves over 200 customers in 34 countries, including Dropbox, Electronic Arts, and Wish, who use its platform to create a continuous learning and growth environment that empowers employees to deliver customer experiences that create raving fans and brand loyalty.