Pegasystems Inc. (NASDAQ: PEGA), a Cambridge, MA-based provider of software solutions to crush business complexity, acquired Qurious.io, Inc., a in San Francisco, CA-based cloud real-time speech analytics solution powered by artificial intelligence (AI) for customer service teams.
The terms of the deal were not disclosed.
Pega plans to add Qurious.io’s capabilities to its software portfolio with an initial focus on Pega Customer Service™ use cases.
Founded in 2016 and led by Sabrina Atienza, CEO, and George Ramonov, CTO, Qurious.io provides a software-as-a-service (SaaS) platform that uses speech-to-text, natural language processing (NLP), and emotion detection capabilities to analyze the dialog within each customer service call as it happens. The software then provides agents with real-time insights and coaching so they can improve customer interactions, make better recommendations, and boost customer loyalty and sales.
Pega delivers innovative software for brands to solve their biggest business challenges, maximizing customer lifetime value, streamlining customer service, and boosting operational efficiency. The company’s technology is powered by real-time AI and intelligent automation, while its scalable architecture and low-code platform allow enterprises to adapt to rapid change.