ultimate.ai, a Helsinki, Finland- and Berlin, Germany-based company building a virtual customer service agent, raised $20M in Series A funding.
The round was led by Omers Ventures with participation from Felicis Ventures and existing investors HV Capital and Maki.vc.
The company intends to use the funds to advance its AI-powered automation platform, which currently powers customer interactions in over 20 languages, and to expand to North America and further throughout Europe.
Founded in November 2016 in Finland by COO Sarah Al-Hussaini, CEO Reetu Kainulainen, CSO Jaakko Pasanen, and CTO Markus Rautio, ultimate.ai is a customer service automation platform for brands to give support experiences to every customer, instantly. The multichannel solution, deployed across chat, email, and social, provides a view of customer communication and empowers brands to customize virtual agents for their unique business needs.
Integrated within CRM providers, including Salesforce and Zendesk, its virtual agent talks to customers, manages tickets, works in back office systems, escalates to other team members, and offers a multitude of other features.
Currently, the company supports customer service departments of leading industry players, including companies such as Deezer, Telia, Footasylum and Finnair.
In conjunction with the funding, Jambu Palaniappan, Managing Partner at OMERS Ventures, will join the board. Aydin Senkut, Founder and Managing Partner of Felicis Ventures, will join as an investor, alongside former Head of Airbnb for Business Mark McCabe, and former EVP Global Sales at payment giant Adyen, Thijn Lamers.