Gorgias, a San Francisco, CA-based e-commerce customer support platform, raised $25m in Series B funding.
The round – which brought fundraising total to more than $40m and its valuation to more than $300m – was led by Sapphire Ventures with participation from SaaStr, Alven, Amplify Partners, CRV, and Greycroft.
The company intends to use the funds to accelerate product development and double its workforce across its six global offices.
Founded in 2015 by Romain Lapeyre and Alex Plugaru, Gorgias is a customer service application that helps online merchants respond to customer inquiries by centralizing interactions and information, automating responses to the most recurring questions, and making support agents even more efficient. The application integrates with the main e-commerce platforms (Shopify, Magento, BigCommerce) and offers connectors with the industry’s main applications (Yotpo, Smile, etc.).
The company now supports more than 4,500 online stores, including Steve Madden, Timbuk2, Fjällräven, Marine Layer, Ellana, Electrolux, Sergio Tacchini.
Today, Gorgias employs 110 people worldwide between offices in Paris, Toronto, San Francisco, Charlotte, Belgrade, and Sydney.