Dialpad Raises Additional $10M from SoftBank


Dialpad, Inc., a San Francisco, CA-based AI-powered cloud communications platform, received a $10M investment from SoftBank Corp.

SoftBank joined a previous $100M Series-E funding round led by OMERS Growth Equity. In total, Dialpad has raised $250m, at a valuation over $1.2 Billion.

Led by Craig Walker, CEO, Dialpad provides a patented Voice Intelligence solution that enables AI-powered real-time business optimization, delivered through coaching, automated note-taking, sentiment, and transcription analytics. The company’s system enables businesses and contact centers to deliver customer experiences while enabling employees to communicate through voice, video, and messaging, in a single platform.

Today, more than 70,000 of the world’s most innovative businesses use Dialpad and its integrations with Google G Suite, Microsoft Office 365, Salesforce, Zendesk and others to allow every user to be more productive. Customers include Twitter, WeWork, Uber, Stripe, Netflix, Motorola Solutions, Splunk and Domo.  for more information.

SoftBank’s investment will deepen its existing, 4-year strategic partnership with Dialpad, and drive business growth in Japan and the greater APAC region. Together, the partnership has helped more than 1,000 customers and 50,000 users including human resources services provider Randstad, sports brand Asics, Japan’s largest travel agency, H.I.S., and elevator and escalator manufacturer Fujitec migrate their telephony system to a cloud-based platform.



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