Cogito, a Boston, MA-based provider of real-time emotional intelligence solutions, raised $25m in funding.
The round was led by Goldman Sachs Growth Equity (GS Growth) with participation from new and existing investors, including Salesforce Ventures.
The company will use the funds to expand go-to-market functions, increase enterprise scalability, and accelerate the development of new capabilities that enhance the performance of the modern distributed workforce.
Led by Joshua Feast, CEO and Co-Founder, Cogito provides human aware technology to help professionals elevate their performance. Its AI instantly analyzes hundreds of conversational behaviors to provide live in-call guidance combined with a real-time measure of customer experience. The technology is augmenting the emotional intelligence of thousands of agents in enterprises – improving sales results, delivering world-class service and enhancing quality of care.