Balto, a St. Louis-based provider of real-time guidance for contact centers powered by AI, closed a $10m Series A round of funding.
The round was led by Sierra Ventures, joined by Jump Capital, OCA Ventures, Cultivation Capital and others. In conjunction with the funding, Tim Guleri, managing partner at Sierra Ventures, will join the Balto Board of Directors.
The company intends to use the funds to shift the way contact centers do business, extending the reach of its real-time call guidance solution through an increase in product functionality and tripling its go-to-market team.
Led by Marc Bernstein, CEO and founder, Balto is a leader in real-time guidance for contact centers. Powered by AI, its software solution evaluates both sides of a phone call and instantly delivers critical information that enables agents to perform at the highest level humanly possible. With Balto, contact centers deliver customer experiences, increase conversions and decrease agent ramp time. Current customers include contact centers in sectors such as insurance, telecommunications, retail, financial services and healthcare.