Plantt, a Tel Aviv, Israel-based Customer Experience Optimization Platform, completed its $1M seed funding round.
The round was led by GoAhead Ventures and angel investors.
The company intends to use the funds to expand their technological abilities and expand to more CRM platforms.
Founded in 2019 by Dan Leshem and Itamar Eizik, Plantt finds bottlenecks in matching the unexpected demand and scaling their support organization fast enough, then automates and optimizes them. Once connected, Plantt scans the organization’s customer support platforms, analyzing existing interactions and conversations, and then pinpoints the slowest and most cumbersome areas. Then, with one click, the AI-driven platform will automate the most common conversions.
With Plantt, companies gain clear insights into what processes and questions they should automate, and which conversational design can help solve the customer’s issue. The platform evolves over time, able to answer new questions and queries as they arise. It currently integrates with existing CRM and customer support tools such as Zendesk, Intercom, Shopify, Salesforce and others, supporting over 26 languages and having multiple customers worldwide.