Observe.AI, a San Francisco, CA-based Contact Center AI company, raised a $54m Series B financing.
The round was led by Menlo Ventures, with participation from Next47 Ventures, and NGP Capital. In conjunction with the investment round, Steve Sloane, Partner at Menlo Ventures, will be joining Observe.AI’s board of directors.
The company intends to use the funds to expand its go-to market programs and continue to invest in R&D to add new capabilities in the areas of real-time coaching, omnichannel support, and interaction analytics.
Led by Swapnil Jain, CEO and co-founder, Observe.AI is a leader in Contact Center AI, which allows top brands to analyze 100% of calls and streamline quality assurance workflows to improve customer experiences and agent performance. With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations.