Help Lightning,Inc., a Birmingham, Ala.-based provider of virtual expertise software for enterprises to improve the productivity of their field service and call center organizations, closed an $8m Series A funding.
The round was led by Resolve Growth Partners.
The company intends to use the funds to scale the business and accelerate enterprise virtual expertise innovations.
Led by Gary York, CEO, Help Lightning provides virtual expertise software to companies across a variety of industries to improve their field service organizations and call center first-time fix rates, extend their workforce capacities, and improve customer satisfaction. Using existing mobile devices, the solution allows equipment experts to virtual collaborate with product onsite technicians as if they were working side-by-side.
Today hundreds of field service organizations and call centers across a variety of industries use Help Lightning’s virtual expertise software including Cox Communications, Ricoh USA, and Siemens Healthineers.