Omilia, a Limassol, Cyprus-based conversational AI company, raised $20m in funding.
Grafton Capital made the investment.
The company intends to use the funds to continue the growth and adoption of its advanced, human-like conversational ΑΙ.
Formed in 2002 by Dimitris Vassos (CEO and Chief Architect), Pelias Ioannidis (Partner and CFO) and John Nikolaidis (Partner and Chief Commercial Officer), Omilia provides a customer care virtual assistant which uses machine learning to offer a more human-like experience. It works on all platforms – phone, web chat, social networks, SMS, email, smart speakers and apps – and with any existing system. As a customer explains what they need, the company’s contextually aware dialog management system guides them through the call, while its voice biometrics technology securely works in the background to verify who the caller is.
Since 2002, Omilia’s machine learning platform has been trained on billions of interactions. The company’s revenues grew by more than 100% in 2019, with the majority coming from its North American customer base. It is now fluent in 21 languages, including regional dialects and accents, and is the market leader in conversational intelligence, being used by the world’s biggest banks, mobile operators and insurance firms.