ConverseNow Technologies, Inc., an Austin, TX-based startup that automates and personalizes restaurant orders on high-volume voice channels using Artificial Intelligence (AI), raised $3.25M in seed funding round.
The round was led by Bala Investments with participation from LiveOak Venture Partners, Tensility Venture Partners, Knoll Ventures, 2048 Ventures, Bridge Investments and Connexus A1 Fund managed by Ken Neeld, CEO of Delphi Display Systems. In conjunction with the funding, Rajiv Bala, Managing Director at Bala Investments, will join ConverseNow Technologies’ board of directors.
The company intends to use the funds to expand operations and its business reach.
Led by co-founder and CEO Vinay Shukla and co-founder / COO & CPO Rahul Aggarwal, ConverseNow provides a Voice AI platform that allows quick service restaurants (QSRs) to automate and personalize the ordering process, driving efficiencies and reducing customer wait times. The platform automates and personalizes restaurant orders in high volume voice channels such as phone, drive thru, self-service kiosks, voice assistants, and voice assisted chat on mobile. Emma, the context-aware digital ordering expert of ConverseNow, engages with customers in a human-like manner using anonymized abstracted machine intelligence to predict customer ordering behaviors and offers relevant and personalized recommendations.