Asapp, Inc., a New York-based artificial intelligence research-driven company focused on customer experience, raised $185m in Series B funding.
This brought the company’s total funding to $260m.
Backers included John Doerr, John Chambers, Dave Strohm and Joe Tucci, along with Emergence Capital, March Capital Partners, Euclidean Capital, Telstra Ventures, HOF Capital and Vast Ventures.
Led by Founder and CEO Gustavo Sapoznik, Asapp provides customer care and sales agents with a platform to know the right thing to say and the right action to take, in real time. Its machine learning models are continuously learning and predicting from every customer interaction, effectively turning every agent into the best agent without the need for manual programming or extensive training. Many of the world’s largest companies in telecom, financial services, and travel use the solution. The company also has offices in Silicon Valley, Raleigh, London and Buenos Aires.