TTEC Holdings, Inc. (NASDAQ: TTEC), a digital global customer experience technology and services company focused on the design, implementation and delivery of solutions for iconic brands, acquired a majority interest in Serendebyte, a Dallas, Texas-based intelligent automation CX solutions provider.
The amount of the deal was not disclosed.
Serendebyte strengthens TTEC’s ability to deliver intelligent automation solutions globally. The acquisition also expands TTEC’s network of engineers and developers to provide a combination of robotics-powered case management, AI and analytics.
Founded in 2013 and led by Dilip Balakrishnan, president, Serendebyte provides a wide range of solutions that drive 1-1 customer engagement, digital process automation and robotics for its customers across a wide cross-section of industries that include financial services, insurance, health care, aviation, retail and consumer products. The company employs a global workforce of 125 employees and serves customers primarily in North America.
Led by Jonathan Lerner, president, TTEC Digital is a digital global customer experience (CX) technology and services company focused on the design, implementation and delivery of transformative customer experience, engagement and growth solutions. The company’s TTEC Digital business provides insight-driven, outcome-based and AI-enabled omnichannel cloud platforms and CX consulting solutions and its TTEC Engage business delivers operational excellence through customer care, acquisition, retention, fraud prevention and detection, and content moderation services.
Founded in 1982, the company’s 48,500 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.