Prodsight, a London, United Kingdom-based AI-powered customer feedback company, raised £400k in pre seed funding.
The round was led by Techstart Ventures with participation from TrueSight Ventures and private investors. It has also received grant support from The Royal Society of Edinburgh and Scottish Enterprise.
The funds will be used to grow the remote team, with members currently being based in London, Edinburgh and Gdańsk.
Led by Tadas Labudis, founder and CEO, Prodsight provides a platform that uses AI to identify and track the most important issues in customer conversations by analyzing topics and sentiment. These insights can then be used to prioritize which product features or experiences need to be improved to boost customer satisfaction and reduce churn. The platform already integrates with customer feedback platforms such as Intercom, Freshdesk and Zendesk. This list will be expanded in 2020 to help users aggregate their customer feedback across all touch-points.
Since its official launch in March 2019, Prodsight has attracted a range of new clients including Brand24, Code for America and Catapult.