Aquant, a NYC-based provider of a service intelligence platform, closed a $30m Series B funding round.
The round, which brought total funding to $40m, was led by Insight Partners with participation from existing investors including Lightspeed Venture Partners, Angular Ventures, and Silvertech Ventures. In conjunction with the funding, Peter Sobiloff, Managing Director at Insight Partners, will join the company’s board of directors.
The company will use this capital to drive continuous innovation of its AI platform, accelerate global expansion, and grow its engineering, client services, and go-to-market teams.
Led by Shahar Chen, CEO and co-founder, and COO and co-founder, Aquant provides an artificial intelligence technology platform that captures the knowledge of subject matter experts before they leave, by unlocking insights from clients’ data silos (e.g., CRMs and ERP systems), analyzing the free-text of customer comments and field technician notes, and validating findings with top performers. The platform then delivers prescriptive insights to every member of the service team, enabling technicians and agents resolve customer challenges like experts, and service leaders make informed management decisions.
The company has offices in New York and Tel Aviv.