Observe.AI, a San Francisco, CA-based provider of an AI-powered agent enablement platform for voice customer service, raised $26m in Series A financing.
The round, which brought total funding to $34m, was led by Scale Venture Partners, with participation from Nexus Venture Partners, Steadview Capital, 01 Advisors, and Emergent Ventures. In conjunction with the funding, Andy Vitus, partner at Scale, will be joining the board.
The company intends to use the funds to expand its US-India team globally and accelerate product development.
Led by Swapnil Jain, CEO and co-founder, Observe.AI uses the latest speech, natural language processing, and deep learning technologies to analyze customer conversations and provide adaptive coaching, including completely automating some parts of the quality assurance and compliance tracking processes.
The company also announced a long-term strategic partnership with Microsoft. With this partnership, Microsoft customers can leverage the platform through its Azure marketplace.
In the past 12 months, Observe.AI has signed 100 customers and formed partnerships with other organizations like Talkdesk, ERCBPO, and itelBPO. Large enterprises and emerging brands use the solution including TripAdvisor, Concentrix, ClearMe, and Farfetch.
The company also has an office in Bangalore.