LiveVox, a San Francisco, CA-based provider of customer service and digital engagement tools, acquired Teckst, a provider of an enterprise messaging platform that enables real-time interactions across all major and emerging messaging channels (e.g., SMS, WhatsApp, FB Messenger, and Viber).
The amount of the deal was not disclosed.
Together, thw two companies will offer a comprehensive customer engagement hub for integrating business processes and the flow of communication between consumers and the enterprise.
The merger will allow businesses to incorporate messaging into their overall omnichannel engagement strategy by delivering a rich two-way messaging solution that harnesses data for personalized and contextual interactions.
Now, LiveVox’s omnichannel offering empowers its enterprise clients to target, acquire, retain, understand, communicate, and collaborate with their customers within a single pane of glass.
Alongside Teckst’s executive leaders, Josh Rochlin and Dan Gesser, LiveVox will also add other key Teckst leaders spanning engineering and sales to drive LiveVox’s product and market growth in enterprise segments.
Founded in 2014, Teckst is an innovative messaging solution providing integrated tools for business communication. It enables real-time, human-to-human text and mobile messaging between brands and their customers. The application integrates with CRMs, allowing support agents and sales reps to respond directly to SMS and chat messages within their current workflow. The Teckst platform integrates with Zendesk, Salesforce, Oracle, Microsoft Dynamics, FreshDesk, and more.
Founded in 2000, LiveVox unifies modern channels, CRM, and WFO functionality into a single cloud customer engagement platform facilitating over 14B interactions annually.
The company is headquartered in San Francisco with offices in Atlanta, Denver, St. Louis, Colombia, and Bangalore.
FinSMEs
10/12/2019