CallMiner, a Waltham, Mass.-based provider of AI-fueled speech and customer interaction analytics, received a $75m investment from Goldman Sachs.
In conjunction with the deal, Holger Staude of Goldman Sachs Growth, will join CallMiner’s board of directors.
The company will use the funds to continue the acceleration of new business applications, channel partner integration and development, international expansion, and platform innovation and capabilities.
Led by Paul Bernard, president and CEO, CallMiner provides Eureka, a multi-channel cross-journey intelligence analytics platform to improve business performance across customer experience, employee performance, compliance, security, fraud, and interaction automation. The system today analyzes over 2 trillion words annually across all forms of customer interactions including calls, chats, emails, surveys and texts.
The company currently serves over 400 customers including some of the world’s largest brands, financial institutions, communications companies, and business process outsourcers.