Catalyst, a NYC-based Customer Success Platform (CSP), raised $15M in Series A funding.
The round, which brought the total raised to $20.4m was led by Accel.
The company will use the new funding to invest in engineers and designers, as well as accelerate customer success hiring and sales.
Founded by CEO Edward Chiu and COO Kevin Chiu, Catalyst provides a Customer Success Platform (CSP) which acts as a foundational tool for CS teams, bringing together Product Managers, Sales, Marketers, Engineers and the C-Suite to:
– locate and visualize critical information related to customers quickly, including meeting notes, detailed communication timelines, and customer data such as product adoption stats, support tickets, contract data, and more,
– segment customer lists with functionalities to instantly drill down across multiple data sources, automate recurring tasks for each stage of the customer lifecycle based on unique criteria such as product adoption changes or upcoming renewals, and
– sync customer notes bi-directionally with Salesforce and the Slack integration to ensure information is shared across the entire organization.
Existing customers include Gremlin, Helpshift, Sysdig and Tray.io.