Happy Returns, a Santa Monica, Calif.-based provider of return and logistics solutions for retailers and their customers, raised $11M in funding.
Backers included existing investors U.S. Venture Partners and Upfront Ventures, as well as PayPal (Nasdaq: PYPL), which has made a strategic investment.
Led by David Sobie, co-founder and CEO, Happy Returns provides a combination of software, services, and logistics that enable retailers to provide an in-person return experience through a nationwide network of Return Bar locations, as well as through the retailer’s own stores, or by carrier. With in-person returns, items are aggregated at the start of the process, resulting in a return that is immediate for shoppers, and more efficient and cost-effective for retailers.
The company’s network of Return Bars® has reached over 350 locations in 63 metro areas by partnering with national retail chains including Paper Source, Sur La Table and Cost Plus World Market.
Its Full Stack Returns suite has been adopted by digitally native brands such as Rothy’s, Everlane, and Parachute Home.
To support this growth, the company has opened two regional Return Hub facilities in Blandon, PA and Van Nuys, CA for processing and aggregating returns.
Since its founding in 2015, Happy Returns has raised a total of $25m. The company employs 55 people.