zenloop, a Berlin, Germany-based provider of a customer experience management platform, raised $6M in funding.
The round was led by Nauta Capital with participation from Piton Capital. In conjunction with the funding, Nauta Capital’s Munich-based Partner, Guillem Sagué will be joining zenloop’s board.
The company intends to use the funds for internationalization with a focus on expansion across Europe in 2019 in addition to doubling the team size within the year.
Founded in 2016 by Lukasz Lazewski, Björn Kolbmüller and Paul Schwarzenholz, zenloop has developed a SaaS based customer experience platform which enables businesses to collect, analyze and respond to customer feedback in real-time. Integrating the Net Promoter System® (NPS) framework with a platform powered by machine learning technology, the company aims to tackle the root causes of customer churn by collecting feedback from customers across every touchpoint during their entire journey and deriving optimal personalised retention actions.
Zenloop currently serves clients across multiple verticals from e-commerce, consumer brands, travel to omnichannel retail.
It currently has a staff of 35.