Kustomer, a NYC-based customer management platform for the people-first enterprise, raised $35m in Series C funding.
The round, which brought total funding to $73.5m, was led by Battery Ventures with participation from Redpoint Ventures, Canaan Partners, Boldstart Ventures, Social Leverage and Cisco Investments. In conjunction with the funding, Neeraj Agrawal, a general partner at Battery Ventures and a seasoned B2B software investor, joined Kustomer’s Board of Directors.
The company, which has raised over $70M in venture funding, intends to use the capital to accelerate its go-to-market strategy, expand internationally, invest in its platform, and launch new products.
Founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, Kustomer provides a customer management platform for people-first enterprises, which scales to meet the needs of any contact center and business. The platform unifies data from multiple sources, enabling companies to deliver personalized service and support through a single timeline view.
Today, the company serves brands like Ring, Rent the Runway, Glossier, Away, Glovo, Slice, Sweetgreen, Stella & Dot, and UNTUCKit.