Glassbox, a London, UK-based digital customer management platform, raised $25m in funding.
The round was led by Updata Partners, a software-focused growth equity firm based in Washington, D.C., with participation from Ibex Investors, CEIIF, the venture arm of CreditEase, and Gefen Capital.
The company intends to use the funds to accelerate its growth globally and continue product development efforts related to its automatic insight capabilities.
Founded in 2010 by Yoav Schreiber, Yaron Gueta and Hanan Blumstein, and led by CEO Yaron Morgenstern, Glassbox has developed technology that uses big data, behavioural analytics, session replay, free-text search, application monitoring, and machine learning capabilities to drill down on every user session to see what happened and where users encountered difficulties, and build an audit trail for compliance purposes. Customers can glean insights that enhance customer experience for web and mobile apps.
The company – which has offices in New York and Tel-Aviv – counts tier-1 companies among its customers, including some of the world’s biggest banks, insurance companies, travel sites, telcos and retailers.