Customer Engagement Software Provider Freshworks Raised $100M

Freshworks, a San Bruno, Calif.-based provider of customer engagement software, raised $100m in funding.

The round, which brought total amount of capital raised to date to $250m, was led by Sequoia Capital and Accel Partners with participation from CapitalG.

The company intends to use the funds to further expand its worldwide growth as well as continue to invest in its integrated SaaS platform.

Led by Girish Mathrubootham, CEO, Freshworks provides organizations of all sizes with SaaS solutions for customer support, sales and marketing professionals to communicate effectively with customers and collaborate with team members to resolve customer issues. To date, over 150,000 organizations worldwide use Freshworks, including NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco.

Since its last funding round, Freshworks has made several technology acquisitions to further bolster its product offerings. Several of these technologies were featured in its recently announced cloud bundle, Freshworks 360, that brings together sales, marketing, and support applications to provide users with a full, easy-to-use customer engagement experience.
Products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat and Freshmarketer.

The company, which also has offices in India, the United Kingdom, Germany and Australia, has hired former AppDynamics Vice President of Finance & Treasury, Suresh Seshadri as Chief Financial Officer.



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