SmartAction, an El Segundo, California-based provider of an AI-powered omnichannel customer self-service platform, secured an undisclosed amount of funding.
Backers included Staley Capital, TVC Capital, and G-Bar Ventures. ORIX Growth Capital and Silicon Valley Bank provided debt financing.
The company intends to use the funds to expand sales and marketing efforts, continue product innovation, and grow internationally.
Led by Tom Lewis, CEO, SmartAction provides an AI, speech recognition, and Natural Language Understanding powered platform that automates customer service communications in every channel, including phone, SMS, web chat, Facebook Messenger, and Skype.
From simple outbound reservation reminders or inbound billing, to complex three-factor patient authentications and emergency roadside service dispatch, SmartAction provides intelligent solutions for enterprise customers in over ten industries, including AAA/CAA, Royal Caribbean Cruise Lines, Office Depot, TechStyle Fashion Group, and MGM Resorts.