DigitalGenius, a London, UK- and San Francisco, CA-based AI platform for customer service, secured $14.75m in Series A funding.
The round, which brings total funding to $26m, was led by Global Founders Capital, with participation from MMC Ventures, Paua Ventures, Kairos and several other funds, as well as follow-on investments from previous investors including Runa Capital, Spider Capital, Salesforce Ventures, RRE Ventures, Lumia Capital, Compound and Lerer Hippeau Ventures.
The company intends to use the funds to accelerate commercial expansion and to continue to evolve its product.
Led by Dmitry Aksenov, Founder and CEO, and Roque Versace, CRO, DigitalGenius brings practical applications of artificial intelligence into the customer service operations of global companies. Its Human+AI Customer Service Platform combines human and machine intelligence. At its core there are deep-learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software. Once enabled, the platform automates and increases the quality and efficiency of customer support conversations across text-based communication channels like email, chat, social media and mobile messaging.
Customers include KLM Royal Dutch Airlines, Unilever, Eurostar, Soylent, TravelBird and others.