Solvvy, a Palo Alto, CA-based intelligent self-service platform for customer experience, raised $12m in Series A funding.
The round, which brings total funding to $16.5m, was led by Scale Venture Partners with participation from existing investors Pear Ventures, Signatures Capital and True Ventures. As part of the financing, Rory O’Driscoll, Founding Partner at Scale Venture Partners, will join Solvvy’s Board of Directors.
The company intends to use the funds to accelerate product development, expand the team and grow the customer portfolio.
Led by Mahesh Ram, Founding CEO, Solvvy leverages machine learning and artificial intelligence to deliver an intelligent customer self-service experience which reduce ticket volume and decrease operating costs.
Customers include MailChimp, Vimeo, GoFundMe, Evite, Peloton, Rover, TaskRabbit and Upwork, among others.