TalkIQ, a San Francisco, CA-based provider of an enterprise class real-time and predictive voice analytics platform, closed a $14M Series A funding.
The round was led by Scale Venture Partners with participation from Aspect Ventures, Danhua Capital, Felicis Ventures LINE Corp and Salesforce Ventures. In conjunction with the funding, Rory O’Driscoll, managing partner at Scale Venture Partners, joined TalkIQ’s board.
The company will use the funds to scale growth, both within existing and new industries.
Led by Dan O’Connell, CEO, TalkIQ provides enterprises with a real-time and predictive voice analytics platform to better understand and take action on voice conversations with customers.
The solution instantly leverages customer voice data to drive efficiency in sales and support, capture and share customer feedback throughout the organization, track key trends over time, and predict c-sat and sales outcomes. The platform gives users to real-time ability to capture, analyze and provide recommendations for price inquiries, common objections, feature requests, and competitor mentions.