Solvvy, a Palo Alto, California-based machine learning startup focused on improving the customer experience, secured $4.5m in seed funding.
The round was led by True Ventures with participation from Pear Ventures (formerly Pejman Mar Ventures), Carnegie Mellon University, Signatures Capital and Investment Group of Santa Barbara and angel investors including Dan Rose and Hamid Barkhordar.
The company will use the funds to continue to expand operations.
Co-founded by Mehdi Samadi and Justin Betteridge, experts in machine learning and natural language processing, in partnership with Mahesh Ram, a SaaS entrepreneur, Solvvy provides Solvvy for Support, which allows companies to answer a large number of incoming support requests without human intervention. At the time of ticket submission, users state their problems using everyday language and Solvvy surfaces answers to resolve the request across all support channels (web, chat, mobile, etc.).
Clients include Upwork, DoubleDutch, TaskRabbit and Amazon’s Alexa.com.