Resolving Limited, the Borough, south London, UK-based provider of Resolver.co.uk, a UK website for consumers to make complaints with brands and organizations to get money back, secured £2.8m in funding.
Backers included Draper Esprit and Imperial Innovations.
The company intends to use the funds to develop artificial intelligence and machine learning to make it easier to resolve their issues, to double the team and traffic to more than 1.5m registered users over the next 12 months with investments in marketing, PR, content and social media, and expand internationally.
Launched by James Walker in September 2014, Resolver.co.uk operates a free and independent website dedicated to making it easier for consumers to make complaints or raise issues with brands, companies and organizations to get redress or money back. On signing up to Resolver.co.uk, consumers provide a few details about their issue and the technology then advises them of their consumer rights.
The platform automatically helps prepare their case submission by creating an email with all the relevant details. The consumer can then send this off through the platform to the appropriate organization.
The system stores all communications including documents and photographs and can log phone calls. It also reminds consumers to escalate their case if there is no reply – including for an independent assessment to the regulator or Ombudsman. Resolver is engaged with key consumer Ombudsman, regulators and consumer rights organisations.
Top issues include banking (including packaged bank accounts), travel and flight delays, shopping instore/online, telecoms, utilities and dining out.
Currently, Resolver.co.uk boasts 556,000 registered users (who can sign up in seconds via the website or through the iOS or Android apps) with more than 30,000 companies, brands and organizations in its database.
By the end of 2016, the website expects to have helped resolve issues worth £100m+ for consumers and businesses and is projected to reach one million visitors a month by March 2017.