Mobile & IoT Customer Care Service B2X Raises €6M in Funding

b2xB2X, a Munich, Germany-based technology provider of customer care solutions for smartphones and IoT devices, raised €6m in funding.

Harbert European Growth Capital Fund I made the investment.

The company is using the funds to accelerate worldwide expansion of its Smart Service Platform for mobile device customer care, focusing on insurance companies entering the mobile and IoT insurance market with mobile protection programs as well as on Chinese smartphone brands to expand into global markets.

Led by Rainer Koppitz, CEO, B2X provides customer care services for mobile devices and other consumer electronics to manufacturers, insurance providers, carriers and retailers. The company’s business model is based on a smart service platform consisting of its “SMARTCARE” technology, a global presence and a service partner network across 100 countries.
The solution is currently used by mobile brands such as Apple, Motorola and Xiaomi.



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